Clinic Information and FAQs
Clinic Information
Welcome to My Clinic
My acupuncture clinic in Surbiton is a calm, welcoming space where you can relax.
A trusted clinic for acupuncture in Surbiton and Chinese medicine in Surrey, the clinic is conveniently located a 5-minute walk from Surbiton train station, serving the surrounding areas including Kingston, Wimbledon, Raynes Park, Hersham, Thames Ditton, Claygate, Hampton Court, Esher, Walton on Thames, and Weybridge.
Location & Accessibility
Address
Olivia Shaw Acupuncture
Liberty House, 81-83 Victoria Rd, Surbiton KT6 4NS
Parking & Public Transport
Parking:
There is ample parking available nearby, including St Philip’s Road Car Park, Waitrose car park on Claremont Road, Sainsbury’s Surbiton, Surbiton Station Car Park.
Public Transport:
The clinic is a short walk from Surbiton rail station, with frequent trains from London Waterloo and surrounding areas. Several bus routes also stop nearby.
What to Expect During Your Visit
Your First Appointment
Your first visit will begin with a detailed consultation. We’ll discuss your health history and concerns and I will also ask you about any medication that you are taking and whether you have had any other treatment for your condition. The consultation normally takes 45 minutes to an hour and is followed by an acupuncture treatment. The first appointment normally takes 90-105 minutes,
Treatment Environment
- My clinic is a peaceful, private space designed to help you feel at ease.
- You’ll receive acupuncture in a comfortable treatment room.
- The clinic is in an accessible building with a lift.
What to Wear
It’s helpful if you can wear (or bring with you) loose, comfortable clothing that allows easy access to your arms and legs.
Booking Your Appointment
How to Book
- Online: You can contact me directly through my website contact form.
- Phone/Email: Alternatively, email or call 020 8058 8203 or to arrange an appointment.
Clinic Hours
- Mondays: 10:00 AM – 6:00 PM
- Tuesdays: 10:00 AM – 5:30 PM
- Thursdays: 10:00 AM – 6:00 PM
- Saturdays: 10:00 AM – 4:00 PM
Fees & Payment
- Initial Consultation & Treatment: £110 (£115 weekend)
- Follow-Up Treatments: £70 (£75 weekend)
- Embryo transfer treatments on Wednesdays and Fridays £80 (for existing patients only)
- Payment can be made by card or cash.
Cancellations
To ensure fairness to all patients, 24 hours’ notice is required for cancellations. Cancellations made with less than 24 hours’ notice may incur a fee.
Frequently Asked Questions (FAQs)
General Clinic Questions
What should I expect during my first acupuncture appointment?
Your first visit will include a detailed consultation to discuss your main health concern(s), your general medical history, lifestyle and any medications that you are taking. I will also check your pulse and look at your tongue, which are both elements of the diagnostic system in Chinese medicine and will then give you an acupuncture treatment. The session lasts 90–105 minutes.
Is acupuncture safe during pregnancy?
Yes, when performed by a qualified practitioner. I specialise in pregnancy acupuncture in Surrey, using gentle techniques to support women through all stages of pregnancy, from nausea and fatigue to preparation for labour.
Can acupuncture help with fertility issues?
Acupuncture is often used to support fertility by improving blood flow to the reproductive organs, reducing stress, and balancing hormones.
How many sessions will I need?
This depends on your individual circumstances and varies from patient to patient. As a general rule, the longer you have had a particular condition, the more acupuncture sessions you may need. I always try to give you a realistic idea of how many treatments you might need.
Appointments & Fees
How do I book an appointment?
You can book online via the contact form, call 020 8058 8203, or email to arrange a consultation.
Do you accept insurance?
Before your first appointment you should check with your insurance company whether you are covered. The insurers listed on the British Acupuncture Council's website may offer some form of cover.
What is your cancellation policy?
Please provide at least 24 hours’ notice for cancellations. Late cancellations may incur a fee to cover the reserved time slot.
Acupuncture & Chinese Medicine
Does acupuncture hurt?
Acupuncture needles are extremely fine and flexible and most people feel minimal to no discomfort. I use a gentle needling technique to ensure your comfort.
What can acupuncture address?
While I have a special interest in fertility, pregnancy, and women’s health, I also support patients with a range of other conditions, including those suffering from stress, insomnia, headaches and digestive issues. Learn more about the conditions I see in clinic.
The Chinese medicine approach to "dis-ease"
In general, Chinese medicine focuses on restoring balance within the body. It addresses the root cause of symptoms, as well as treating the symptoms themselves. It includes acupuncture, herbal medicine, dietary therapy, and lifestyle advice.
Fertility & Women’s Health
Can acupuncture support IVF treatment?
Yes, acupuncture is often used alongside IVF to improve outcomes by reducing stress, supporting ovarian function, and enhancing uterine blood flow.
What is your approach to PCOS and endometriosis?
I treat these conditions holistically, using acupuncture and Chinese herbal medicine to regulate cycles, reduce pain, and improve overall reproductive health. Lifestyle and dietary advice are also integral to my approach.
Appointments
Ready to Visit?
If you have any other questions or would like to book an appointment, please